Issues with Your Order
If you receive a wrong product, damaged item, or find something missing, please email us within 48 hours of delivery at online@ncjohn.com, along with:
Order ID
Invoice copy
Description of the issue
Clear images of the product and packaging
Product Damage or Leaks
If the product arrived damaged or leaked, include images or video showing the issue and the batch number from the product (near the MRP/ in the label).
We will review your complaint within 48 hours and respond accordingly.
Shipping Charges
Got stuff worth ₹499 or more? We ship it free—all the way to your doorstep!
You can expect the delivery within 4-7 working days
Once it’s out the door, your tracking link will hit your inbox faster than your next selfie upload.
Returns & Refunds
You can request a return or replacement within 48 hours of delivery for the following issues:
Wrong product delivered
Damaged or leaked product
Expired product
Return Process
Email online@ncjohn.com with order and product details
Allow 2 working days for review
After verification, we will process your refund or replacement (subject to stock availability)
We do not accept returns or refunds for:
Opened or used products
Items purchased during a sale
Any damage occurring after successful delivery
Once verified at our nearest warehouse, we’ll initiate your refund and inform you via SMS and email. At Nerova, powered by NC John & Sons, we are driven by your satisfaction and your trust. Data privacy, fair service, and product quality are all part of our promise to you. If you have any further questions, just write to us — we’re here to help.